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Chapter stories

Finding the perfect match – why value-led partnerships outperform vanity metrics

You’ve spent years building your brand, refining your positioning, growing your audience and deciding where to invest your time and budget. When it comes to partnerships, it can be tempting to focus on reach and the big “wow” numbers. However, in a crowded marketplace with audiences that can be sceptical, size alone no longer guarantees impact.

As with everything, brand partnerships are evolving. The most effective collaborations today are built on shared values, trust and purpose, not just scale. When values align, partnerships feel authentic and audiences will respond positively.

Chapter’s Laura Duncan explores why value-led partnerships outperform vanity metrics.

 

Shared values build trust faster

Trust is the currency of marketing today. Audiences are savvy and quick to spot partnerships that feel forced or purely transactional. When two brands share clear values such as sustainability, quality, community or heritage, that trust builds naturally.

A partnership rooted in shared beliefs reassures audiences that the collaboration exists for a reason beyond visibility and personal gain. This credibility is difficult to manufacture and almost impossible to fake. Smaller, more aligned partnerships often outperform larger ones because they feel intentional and considered, which in turn will have a greater impact.

 

Retention matters more than reach

A large audience is only valuable if it stays engaged. Actions are better than numbers and partnerships based on shared values tend to attract the right audience – those that will take action. These customers are more likely to stay loyal, return and advocate for both brands.

When values align, messaging resonates leading to longer-term engagement rather than short-lived, flash-in-the-pan attention. Retention drives lifetime value and can lead to repeat business.

 

Authentic partnerships feel more human

Authenticity isn’t a buzzword; it’s an expectation. Consumers expect brands to stand for something and to be consistent in how they show up. Partnerships that reflect genuine alignment feel more human and more emotionally engaging.

When both parties believe in the same principles, collaboration becomes easier. Content feels natural, storytelling is stronger and audiences are more receptive. The result is marketing that doesn’t feel like marketing.

 

Focused partnerships give you room to pivot

Markets change, priorities shift, the political landscape can impact. Brands need to adapt quickly. Partnerships built purely on audience size often struggle when conditions change, because there’s no deeper foundation holding them together.

Shared values create flexibility. When both brands understand why they’re working together, it’s easier to pivot activity and adapt messaging without losing credibility or the trust of your audience.

 

Purpose creates momentum

Purpose-driven partnerships give teams and audiences something to rally around and support. They create momentum internally as well as externally, aligning marketing, PR, partnerships and leadership around a shared goal.

This sense of purpose often leads to long-term collaborations and more ambitious ideas. Rather than asking “how many people will this reach?”, value-led brands ask “what are we trying to achieve together?”

 

In summary, the strongest brand partnerships are built on trust and alignment. Audience size might open the door and present some flashy numbers, but values determine whether the relationship lasts. Brands that prioritise authenticity will build partnerships that are not only more effective but more meaningful.

To discuss partnership strategy and brand positioning with Chapter’s team, click here to get in touch.

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Chapter stories

Chapter X Sodexo

Sodexo is one of the world’s biggest foodservice companies, with 522,000 employees operating in 55 countries and serving 100 million customers on a daily basis. A large part of the business is focused on delivering workplace catering solutions at over 550 sites in the UK alone, to brands such as GSK, Unilever, Microsoft and Johnson & Johnson.

The brand came to Chapter with a problem; how do they influence the purchasing behaviour of decision makers within its key sectors of financial services, media and pharmaceutical? The messaging needed to be highly targeted, positioning Sodexo’s stakeholders as thought-leaders and pioneering experts in motivating workforces via dynamic, fully-integrated workplace solutions that will drive productivity and reduce staff turnover. No mean feat.

We designed a multichannel PR and content strategy combining hard-hitting profile features with inspirational social media content, awards entries, redesigned proposals, round table events and speaker opportunities at major industry events.

A collage of five food dishes: tacos with lime and salsa, a poke bowl with salmon, a hand dipping a cookie in tea, colorful juices with fruits and vegetables, and a bowl of granola with yogurt and berries.

“Sodexo is playing a pivotal role in transforming the pharmaceutical supply chain, accelerating the sector towards net zero.”

Global Banking & Finance Review

 

“Sodexo’s work underscores the powerful influence of food on the workforce. Nourishing employees with quality food experiences in inviting, social spaces contributes to their overall wellbeing and likelihood of thriving.”

International Finance Magazine

 

Activating the campaign, we aligned closely with business development teams up to the managing directors of individual brands within the group, securing coverage in the run up to pitches and contract negotiations to strengthen their position. Leaders within the business spoke directly to decision makers at conferences and events, positioning themselves as innovators in the areas of employee wellbeing, wellness in the workplace and sustainability experts.

We negotiated editorial and advertorial partnerships, distributing white papers and long-reads to 66,000 HR decision makers and designed direct marketing campaigns to a further 20,000 potential clients.

The result? A campaign halo effect driving transformational change at blue-chip companies, positively influencing commercial decisions being made at board level and supporting almost 8% in business revenue uplift. A shining example that integrated PR is a vital component to business growth.

 

+200%
Increase in content interactions
£20.61bn
Group revenue up 7.9% during campaign period
676k
Focussed audience reached by the campaign
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Chapter stories

Chapter X Moving Venue

Approaching its 40th year in business as one of the UK’s top luxury caterers, Moving Venue wanted to celebrate its heritage while embracing the future. As accredited caterer at over 40 London landmarks including Kensington Palace, Science Museum, Natural History Museum, St Paul’s Cathedral and the V&A, there was no doubt over its credentials. Yet they wanted to be seen as more than a safe pair of hands.

Chapter was engaged to review the brand’s core identity and develop a forward-looking proposition that married Moving Venue’s trusted operating model with an ambitious, passionate, innovative and agile attitude to the way it serves its clients and venue partners.

With the new brand positioning in place, we needed a creative campaign idea to tell the story. The idea? We created the Moving Venue Academy, an initiative that demonstrates the brand’s commitment to shaping the future of the events industry with a pioneering training and accolade programme designed to develop the next generation of event professionals and support its venue partners.

Through the Moving Venue Academy, new event professionals were equipped with the skills, knowledge, and hands-on experience needed to excel in this dynamic field. The programme included workshops, menu development, competitions, and in-house experience across Moving Venue’s accredited venue portfolio, all structured to build proficiency in event planning, execution and management.

A collage of people in the culinary industry: group portraits, chefs preparing dishes in a kitchen, a man in a suit at an event, and individuals arranging food and flowers.

“This feels like the culmination of 40 years at the sharp end of event catering, distilled into a unique programme designed entirely to support the next generation of talent for our vibrant industry.”

The Caterer

 

By collaborating closely with its venue partners, the academy created unique opportunities for emerging event planners to learn directly in the field, gain invaluable insights and develop professional networks. Crucially, engaging the planners early in their careers positioned them closer to the brand, placing Moving Venue in pole position once they became budget-holding decision-makers.

The campaign was swiftly activated with a robust selection process to identify 10 rising stars of the events world. A group of mentors was announced, with a combined 230-years of industry experience, and a seven-module syllabus designed to span all aspects of the sector.

The academy was launched at a spectacular event at the Natural History Museum, with key media in attendance. Widespread exposure was achieved alongside a direct surge in booking enquiries.

 

40+
Direct booking enquiries the day after the launch party
92%
Readership of online articles
823K
Audience reached by the campaign
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Chapter stories

Chapter X Glass House Retreat

Glass House retreat is the UK’s first purpose-built wellness and detox retreat, set in seven acres of lush countryside and less than an hour from Central London. A true pioneer in the wellness space, the multi-award-winning retreat offers an indoor swimming pool, natural swimming pond, Himalayan salt block sauna, eight treatment rooms, fitness studio for boxing, yoga, aerial yoga, Pilates and HIIT classes, a fully equipped gym and a cryotherapy chamber.

The challenge was to differentiate Glass House Retreat from hotel spas which had hastily rebranded themselves as ‘wellness centres’ amidst a boom in the £171bn+ UK wellness economy. We needed to own the positioning as the UK’s first and only purpose-built wellness retreat and the only choice for true wellness seekers. Goals included raising brand profile, reputation and kudos, driving interest on a national level, and being the trusted voice for consumers looking to take charge of their own wellness journey.

A relentless press office set about including Glass House Retreat in every single round up of wellness retreats, securing listings in Cosmopolitan, Condé Nast Traveller, The Telegraph, Stylist, The Guardian, Country & Townhouse, Observer and The London Standard. Press reviews were arranged for a all key wellness press, resulting in longer-reads and features in the likes of Women’s Health, Wellbeing Magazine and Health & Fitness.

Digital exposure was key to the campaign, so we set about securing features in 90+ DA titles such as The Express, Metro, OK!, Yahoo and HELLO!, generating transformational SEO results.

A collage showing a modern hotel room, a yoga studio with suspended hammocks, a person getting a hot stone massage, an indoor swimming pool, and a bright fitness studio with yoga mats.

“One of the world’s best detox retreats.”

The London Standard

 

Campaigns captured the zeitgeist and included experiences such as the Wim Hof Retreat, emphasising resilience and breathwork; the Menopause Retreat, offering tailored support for women navigating life transitions; Recover to Perform, focused on optimising recovery for peak performance; and Modern Reset, which empowers individuals (specifically men) to step away from daily stress and restore balance.

The client’s ambition was to be featured on primetime TV. We delivered on this with exposure on Wheel of Fortune, alongside hosting the production and location teams of smash hits including Married At First Sight and Celebs Go Dating.

A regular stream of wellness influencers and celebrities visit the retreat, further amplifying the message and completing the omnichannel approach.

 

“A stone’s throw from the capital, Glass House Retreat has everything you need for a restorative detox.”

Condé Nast Traveller

 

174
Links from coverage to client website
21,500
Reposts of social media content
1.93bn
Audience reached by the campaign

 

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Chapter stories

Chapter X Chelsea Barracks

Chelsea Barracks is London’s most coveted neighbourhood, comprising 12.8 acres of prime London real estate with a development value of £4.5bn. Developed by Qatari Diar Europe and out of public reach for 150 years, the land is being developed into one of the world’s most desirable addresses.

At the heart of the project is a vision to make the neighbourhood a space for the community. Five acres of previously concealed land will be opened up to create a beautifully landscaped public green space, with seven traditional garden squares.

A collage of three images shows landscaped urban gardens, people walking along tree-lined paths, outdoor seating, a white modern building facade, and a church steeple in the background.

“The sign of a truly excellent development is one that enhances its location, and there’s no better example of this than Chelsea Barracks”

Vogue

 

We’ve been entrusted as long-term Placemaking PR and social media partner of Chelsea Barracks to help achieve this aim. Tasked with driving exposure and engagement across a series of targeted events, our work covers a broad range of activations from Spring and Winter Fairs to Wimbledon screenings, art & culture installations, hospitality collaborations, influencer and press events, paid social campaigns and community initiatives. Results have included a 250% increase in Instagram followers, more than 220 press features to date and 114m in audience reach.

 

250%
Increase in Instagram followers
21 hours
Watch time of Chapter’s social content
222 articles
Of press coverage to date
114m
Audience reached by the campaign

 

“Chapter has been a trusted placemaking and activation PR and social media partner to Chelsea Barracks for over six years. They are creative, strategic and collaborative, and have helped us to position our activations for placemaking at the heart of the local community.

They have excellent connections with press and influencers and have remained agile and adaptable as our strategy has evolved over the years.

The agency’s work has delivered impressive results and we look forward to continuing our successful relationship.”

Debora Fisher-Smith, Head of Placemaking & Partnerships, Chelsea Barracks

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Chapter stories

Hawkstone Hall & Gardens

PR Strategy | Press + Influencer Engagement | Press Previews | FAM Trips | Press Office

As you turn the corner at the end of a mile-long driveway, it is difficult to not be taken-aback by the façade of Grade I listed Hawkstone Hall & Gardens. Formerly a home to retired priests, the 88-acre country estate was taken over by DHG and following a pain-staking refurbishment, opened to the public as an events venue. Months later, the pandemic struck, and the owners were forced to have a major re-think. Chapter was employed to initially guide the business through an era of restrictions, and then to re-launch the property as a hotel and foodie-destination with capacity for a multitude of events.

With an objective to put Hawkstone Hall on the map, promoting each area of the business and to draw customers from across the UK, the team activated a communications strategy starting with informative brand awareness that included an 8-page glossy magazine feature about the renovation, followed by interviews and commentary about the easing of restrictions on BBC News and in the Financial Times.

Over the course of the next three years, Hawkstone Hall & Gardens has been featured over 275 times in titles such as Elle, Tatler and The Sun. Upon the opening of the Kitchen Garden, a column was secured in Country Homes & Interiors magazine, also published monthly online by Homes & Gardens, where Hawkstone’s Head Gardener gave his advice to readers on the best seasonal produce to plant and grow. The column was upgraded to a full page and ran for a total of 18-months. Further highlights include journalist stays and reviews by Metro and The Telegraph, being listed as one of the UK’s best afternoon teas by The Times, and included in the Independent’s Top 10 dog-friendly hotels.

An image gallery showing images of the outside and inside of Hawkstone Hall and Gardens
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Chapter stories

Humdingers

An invite to Their Majesty’s Coronation

Having been awarded a British Empire Medal by the late Queen, Humdingers founder Robert Hunningher was one of a select few members of the public to be invited to the Coronation of Their Majesties the King & Queen.

With the official invitation arriving less than two weeks before the big day, we seized the occasion and orchestrated a media junket to make the most of the opportunity. A tightly packed schedule of media interviews followed with six slots on Sky News, CNN International, a video running on the homepage of The Telegraph website, Times Radio, GB News, and a print feature in The Sunday Times. Robert was also a guest of honour on Ukrainian Breakfast TV with a feature running for 10 minutes.

The resulting coverage to a worldwide audience has not only significantly raised Robert’s profile but continues to highlight the good work of his business, which attracts high-profile clients that are looking to work with an events business that gives back to communities.

Flags displayed in the street to celebrate the coronationA screenshot of a Telegraph news article with a video titled "Royal Insights" News Logos
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Chapter stories

Tythe Works

Press + Audience Engagement | Brand Awareness | Content Creation + Dissemination | Re-Design | A Shift in Business Objectives

The Tythe Barn, a beautiful 14th century barn in Oxfordshire, was hit hard by the year of Covid. Traditionally a wedding and events venue, providing the most striking backdrop for epic parties and exciting product launches alike, the venue was left having to postpone countless events whilst being faced with an empty venue and a hole in its finances. Chapter, having worked with The Tythe Barn for two years, found a way for the venue to remain open and commercially viable, whilst playing to the needs of Oxfordshire locals. The answer was Tythe Works; an exciting new co-working concept combining dedicated workspaces in a jaw-dropping setting with a wellness approach putting a healthy mind and body at the centre. And if ever was a year we needed that…

With a full brand and website review already underway at the start of 2020, the team at Chapter Studio worked closely with the client to pivot the messaging towards Tythe Works, with the redesign outlining the offering whilst ensuring the magic of The Tythe Barn’s events operation was not lost. Different membership levels were created to ensure flexibility, and social media channels were created to tease the opening.

Chapter’s PR team catapulted the launch of Tythe Works to relevant media including local, business and national to ensure consistent messaging shared, brand awareness and engagement with media was present.

Results to date include; 14 pieces of high-value coverage including Capital FM interview with Tythe Works owner Emma Deeley and features in Oxford Mail, Bicester Advertiser and Conference News with a total reach of over 3 million. Not only that, but Chapter’s work with The Tythe Barn has given the business an additional revenue stream that may well be here for the long term.

 

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Chapter stories

Chapter’s Four C’s of Communications

With a vaccine now finally available, dare we be cautiously optimistic about the future? It’s been such a turbulent year – and continues to be crushingly frustrating for many service providers facing ongoing restrictions. In the face of continued uncertainty, however, we must not only see the wood for the trees but understand what we need to do to be ready. And we need to be ready right now. Here we explore the Four C’s of ensuring your communications are in check for a post-pandemic world.

 

Customer

For good or bad, 2020 has changed us all. We shop differently, communicate differently and behave differently. Life feels more fragile and things we took for granted seem so much more important. And for many of us, purpose is now seen as equal to profit in the world of business. It’s fanciful to think that when the world reopens, we can just simply pick up where we left off because if not much else is the same, why should you be?

Start by asking your customers what’s changed for them and analyse whether the role you play in their life or business is still relevant and necessary. Some will take far longer to recover from this year than others so give people the time they need to dust themselves off and get going again.

Now look at your own brand and messaging. What seemed luxurious and aspirational in 2019 might now seem vulgar and out of touch. Focus on your tone of voice as a business, from phone manner to social media captions to emails, and ensure everyone in the team understands what you stand for as a company and perhaps more importantly, what you don’t stand for.

 

Culture

So you and your team have adapted to working remotely and, by and large, you’re impressed (perhaps even surprised) at how well everyone has coped. It may not be for all of us long term – some of us simply can’t work remotely – however there has been a major shift in your company culture whether you realise it or not. This year has humanised employees and clients alike and given us a new level of empathy for those in our circle. But what about those lofty plans scribbled on the now dusty office whiteboard?

Now is the time to assess your company culture – do your values as a business still chime with reality? What are the goals, short and long term, and is everyone aware of them? What is the business trying to achieve and do you all know how you’ll get there? Running a business right now is littered with concern, confusion and anxiety but that doesn’t stop you having a goal. There is no shame in taking a different route or shifting the goal posts to align with market conditions, but you must remove any ambiguity from the common and overarching goal of the business. Hint: it’s not the same as it was in January 2020.

 

Content

Yes, the good old days were fun. Yes, we all did some brilliant work and yes, we were successful at it. However, the good old days are sadly just that – old. It’s highly unlikely you’ll be replicating 2019 in 2021 so don’t continue to pump out content that is now irrelevant. There is no problem with reminiscing *occasionally* but your content should focus on what you ‘can’ do now, not what you ‘could’ do. How often do you see Amazon marketing (on social media or otherwise) about a fantastic kettle it sold in 2019? Never. They tell you about the best kettle for 2021 and why you should buy if from them and no-one else.

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Chapter stories

Redefining your voice during a crisis

Words matter. Your words (what you say) and your tone (how you say it) are fundamental to the perception of your brand, yet they are so often undervalued.

Covid-19 has been a masterclass in relevance and reputation. At a time when emotions are intensified and problems are magnified, brands, celebrities and Government ministers have been frantically fighting for relevancy. A spotlight has been shone on those who have diplomatically navigated their way through the crisis, saying the right thing at the right time – and those that haven’t.

As we get closer to shutting the door to 2020, now is the time to be giving careful consideration to the stories you want to tell and how you plan to share them. Keep front of mind the following principles and your brand is much more likely to be heard and listened to.

 

01 | Redefining your relevance

One of the biggest challenges for brands during Covid has been defining their relevance, particularly so for sectors such as hospitality. With many businesses unable to operate and struggling to make ends meet, maintaining presence with little or no content to share is no mean feat. The best way to ensure you stay relevant is to shift to a ‘servicing’ mindset; now is not the time for hard selling. Give careful thought to what your customers need and how you can help them, whether it’s offering a new service or providing some much-needed, light entertainment. Actively follow through on your word with positive, non-profiteering actions and once the crisis is over, you’ll be remembered for the right reasons.

 

02 | Messaging with meaning

Constant news reports, daily briefings and continuous changes to the rules and restrictions has resulted information fatigue. Consumers are re-evaluating which brands they still need in their lives and those that they can survive without. If there’s one thing we can guarantee, it’s that nobody wants to hear anything more about the ‘uncertain times’. Think about every message you want to communicate and then consider if it’s genuinely interesting, informative or necessary. If it is, it’s worth doing. Otherwise it’s just littering the world with additional content clutter.

 

03 | Reshaping your tone of voice

Every brand has its own tone of voice which reflects its brand values and is instantly recognisable. Alongside the brand aesthetic, the tone of voice plays a huge part in creating a brand personality. During a crisis, the tone of voice should stay consistent with the values but needs to be re-purposed to reflect the world around us and the mood of the public. The brand voice and technical bits (grammar, language and syntax) can stay the same to ensure the brand personality is maintained, but the tone needs to be adjusted. A tone that was appropriate tone in 2019 is likely to miss the mark now, particular in response to a shift in people’s thoughts, behaviours and opinions. The key to reshaping your tone of voice and ensuring authenticity is to put yourself in the shoes of your customers and connect with how they are feeling. Do they need empathy and peace-of-mind reassurance, or perhaps they’re in need of uplifting optimism as we look to the future? Either way, if it’s not said with sensitivity it’s likely you’ll be perceived as ‘tone deaf’.

 

There’s no denying that Covid-19 has presented huge challenges across the world and businesses are fighting for survival. However, as we approach a new year and an imminent vaccine providing much-needed light at the end of the tunnel, now is an ideal opportunity to be redefining your voice. By giving some careful thought as to how you can add value to your customers and reshaping your messaging to reflect this, you’ll be remembered in a positive light for years to come.

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