Est. 2010 · London
Chapter
Building brands that bring people together.
The communications agency for hospitality, events, heritage and leisure, where reputation and experience are everything.
Trusted by
What we do
Chapter is a creative communications agency specialising in brand building, visibility, reputation, and influence. Everyone loves a good story.
We partner with ambitious brands across events, hospitality, heritage and leisure. From luxury hotels and iconic venues to placemaking spaces and legacy brands, we amplify their purpose through narratives as meaningful as they are memorable, and make sure they show up in the moments that matter.
Build the brand
Identity, narrative, and the story only you can tell.
Earn the coverage
Media relations that appear in the titles that matter.
Own the moment
Events and launches the right people can’t miss.
Protect the reputation
Counsel and crisis, for when it counts most.
The full offer
Five disciplines under one roof; so the strategy, the story and the craft never come apart.
PR
- Earned media
- AI visibility & authority
- Thought leadership
- Press events & launches
- Crisis & reputation
- Press office
Consultancy
- AI adoption & training
- AI audits
- Market insights
- Competitor analysis
- Brand audits
- Network development
- Market entry
Studio
- Brand strategy
- Visual identity
- Website design
- Tone of voice
- Photoshoot production
- Podcasts
- AI tooling
Partnerships
- Influencer
- VIP & celebrity
- Brand collaborations
- Sponsorship
Social
- Social strategy
- Content shoots
- Paid social
- Campaign planning
- Social audits
Where we’re specialists
Four worlds we know intimately, and the audiences, journalists and critics who move within them.
01Hospitality
Hotels and restaurants where reputation is everything.
02Events
Luxury event suppliers that deliver the impossible, time and again.
03Heritage
Houses and institutions with stories worth protecting.
04Leisure
Destinations worth choosing, and returning to.
Where it all meets: landmark venues & luxury events.
Explore the sectors →The Chapter difference
Most agencies say they’re data-led.
We built the tools.
We got tired of paying for software that didn’t fit how we work, so we built our own. A coverage monitor, a journalist database, a social engine, a strategy engine. Proprietary tools engineered for our world.
And with our clients at the centre.
See how it works for your brandVision
We track your coverage in real time - across print, online, social and broadcast - so you always know exactly what your investment is earning.
Newsroom
Our own journalist database means we pitch the right writer, not a list. The story lands because it was built for them.
Grid
Strategy-led social planning. Every post earns its place against a plan, not a posting schedule.
Strategise
Sharper thinking, faster. Brand, audience and live signals become a brief in hours, not weeks.
Our latest stories
Heritage & Placemaking
Chelsea Barracks
Placemaking at the heart of a community
Six years turning one of London’s most valuable developments into a place people belong.
Hospitality
Grantley Hall
Putting a Yorkshire hotel on the international stage
Establishing a country house among Europe’s premier luxury event venues.
As featured in
In their words
Clients and journalists, on the record.
“Our work with Chapter underpins the business’s desire to increase brand awareness on an international level and to attract exciting and innovative events to the hotel. The events segment has been one of our major successes, growing by 26% year on year.”
“Chapter has been a trusted PR and social media partner to Chelsea Barracks for over six years. The team are creative, strategic and collaborative, and have helped us to position our business at the heart of the local community. They have excellent connections with press and influencers, and have remained agile and adaptable as our strategy has evolved over the years. The agency’s work has delivered impressive results and we look forward to continuing our successful relationship.”
“Chapter Communications are thorough and insightful, and the work is genuinely transformative for our business. They take the time to understand our goals, explain everything clearly and without any jargon, and deliver practical, structured actions for both immediate and long-term improvement. We are excited by the impact. Thank you Chapter!”
“We thoroughly enjoyed working with Chapter. Everyone was professional and personable throughout, as well as being incredibly dynamic as the needs of the business changed over the years. We wouldn’t hesitate to recommend Chapter to similar venues in the hospitality industry.”
“Chapter have been simply amazing in connecting me with great opportunities. They are razor-sharp, highly strategic, and know the events industry inside out. They are a pleasure to work with and have added hugely to my business. I completely recommend them.”
In the press“Chapter understand the very high creative standards that I have to meet and that makes them invaluable as a PR partner. Their ideas, passion and connections in this business puts them miles ahead of the competition, which means they are often my first phone call when I am planning major coverage and events. They are big thinkers who can deliver what they promise, and I have come to think of them as an extension of the Condé Nast team.”
In the press“The Caterer and Chapter have worked together for many years to deliver people-led business stories from the hospitality industry. We always look forward to working with Chapter.”
Insights
Mind the gap
The revenue opportunity major venues are overlooking.
Writing on the sectors we know best. Increasingly it isn’t only readers who find it, but the AI tools your clients now ask first - which, as it happens, is rather the point.
Read our thinkingLet's talk
Tell us about your brand,
and the moment that matters.
No forms-into-the-void. We read every enquiry ourselves and reply within one working day.